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20 Hour Agent Training Requirement

Date of Completion Required Training Hours
First Aid/CPR Required Prior to Being Assigned to 1st Assignment 8 Hours
Required OJT prior to Assigned to 1st Assignment (within 1st 30 Days) 8 Hours
Annual Refresher training 4 Hours

Topics covered in the initial 8 hours of training include First Aid/CPR certifications. All agents are required to obtain the First Aid/CPR certification prior to starting their first job assignment. The OJT includes the role of the chaperone, what to do if an emergency arises, appropriate communication and conflict resolution mechanisms, review of the Student Watchers ethics and appropriate conduct policy. The passing of an examination is required for successful completion of the training.